{"xsrfToken":"b0888f409362c6276e3cb7976f27b17887e6a62c_lout","branding":{"id":"1","key":"ews","name":"Einsle Web Services","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#061018","headerLinkColor":"#ffffff","headerLinkHoverColor":"#12283b","headerLinkHoverBGColor":"#12283b","headerBadgeColor":"#12283b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8e2a930d-cbb8-4706-b65d-a7026bd64ec8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNWE5MGQ2ZC0zOWJmLTQ4ZjUtOWMwYi01YzY0MDFjZGNlNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhlMmE5MzBkLWNiYjgtNDcwNi1iNjVkLWE3MDI2YmQ2NGVjOCI6WyJyZWFkIl19LCJleHAiOjE3NDUxMjQxMjcsIm5iZiI6MTc0NTEyMzUyN30.brBQmMKTxy9EwZlGjdKdtzVbiAMlqlsk6znsaxub1F4&client=25a90d6d-39bf-48f5-9c0b-5c6401cdce73&mode=fit","logoId":"8e2a930d-cbb8-4706-b65d-a7026bd64ec8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0b126b67-be0e-473a-b54a-7ce13d0aba6f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNWE5MGQ2ZC0zOWJmLTQ4ZjUtOWMwYi01YzY0MDFjZGNlNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiMTI2YjY3LWJlMGUtNDczYS1iNTRhLTdjZTEzZDBhYmE2ZiI6WyJyZWFkIl19LCJleHAiOjE3NDUxMjQxMjcsIm5iZiI6MTc0NTEyMzUyN30.6LB5LRoJI3b11kKuuTdAxvY4B03cAMs5scooA1gAVBw&client=25a90d6d-39bf-48f5-9c0b-5c6401cdce73&height=300&mode=fit","bannerMediaApiFileId":"0b126b67-be0e-473a-b54a-7ce13d0aba6f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ews","projectId":10000,"serviceDeskId":1,"name":"Einsle Web Services","description":"<p>Welcome! You can raise a request for Einsle Web Services using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"11","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[3],"key":""},{"id":"15","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[3],"key":""},{"id":"12","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[3],"key":""},{"id":"5","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[4,5,1],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1,2],"key":""},{"id":"6","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[1,2,5],"key":""},{"id":"21","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[2],"key":""},{"id":"16","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[3],"key":""},{"id":"19","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[2,4],"key":""},{"id":"2","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[3,1],"key":""},{"id":"4","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[2],"key":""},{"id":"13","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[1,3],"key":""},{"id":"7","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[4,5],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"9","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"8","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":2,"name":"Computers"},{"id":3,"name":"Logins and Accounts"},{"id":4,"name":"Applications"},{"id":5,"name":"Servers and Infrastructure"}],"orderMapping":{"3":[11,15,12,16,2,13],"5":[7,5,6],"4":[7,5,19],"1":[5,1,6,2,13],"2":[1,6,21,4,19]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EWS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNWE5MGQ2ZC0zOWJmLTQ4ZjUtOWMwYi01YzY0MDFjZGNlNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUxMjQ3MjcsIm5iZiI6MTc0NTEyMzUyN30.dsnLAu9bd8aVcsxGI-9ePa-wPNe72DgjWbT5A0RegtA","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"25a90d6d-39bf-48f5-9c0b-5c6401cdce73","tokenDurationInMins":20}},"reqCreate":{"id":7,"projectId":10000,"form":{"name":"Request a change","descriptionHtml":"","callToAction":"Request a change","intro":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","instructions":"","icon":10528,"iconUrl":"https://einslewebservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10005","fieldConfigId":"10105","label":"Change type","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10004","label":"Standard","selected":false,"children":[]},{"value":"10005","label":"Normal","selected":false,"children":[]},{"value":"10006","label":"Emergency","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10037","fieldConfigId":"10140","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Critical","selected":false,"children":[]},{"value":"10021","label":"High","selected":false,"children":[]},{"value":"10022","label":"Medium","selected":false,"children":[]},{"value":"10023","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10006","fieldConfigId":"10106","label":"Change risk","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10007","label":"Critical","selected":false,"children":[]},{"value":"10008","label":"High","selected":false,"children":[]},{"value":"10009","label":"Medium","selected":false,"children":[]},{"value":"10010","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10007","fieldConfigId":"10107","label":"Change reason","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10011","label":"Repair","selected":false,"children":[]},{"value":"10012","label":"Upgrade","selected":false,"children":[]},{"value":"10013","label":"Maintenance","selected":false,"children":[]},{"value":"10014","label":"New functionality","selected":false,"children":[]},{"value":"10015","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10047","fieldConfigId":"10150","label":"Implementation plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10048","fieldConfigId":"10151","label":"Backout plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10049","fieldConfigId":"10152","label":"Test plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10045","fieldConfigId":"10148","label":"Planned start","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10046","fieldConfigId":"10149","label":"Planned end","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10008","fieldConfigId":"10108","label":"Actual start","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10009","fieldConfigId":"10109","label":"Actual end","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":0,"date":"2025-04-20T06:32:07+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNWE5MGQ2ZC0zOWJmLTQ4ZjUtOWMwYi01YzY0MDFjZGNlNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUxMjQ3MjcsIm5iZiI6MTc0NTEyMzUyN30.dsnLAu9bd8aVcsxGI-9ePa-wPNe72DgjWbT5A0RegtA","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"25a90d6d-39bf-48f5-9c0b-5c6401cdce73","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2024-02-05T07:13:40.665726Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[7],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Risk Questionnaire","submit":{"lock":false,"pdf":false},"templateFormUuid":"da47ad6b-785b-4b3b-b383-6c90dc2d3a4c"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"db5db55d-0718-4b41-aff3-8c321d7db938"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"a9bfbf63-c14c-4252-b324-125ce8d5bf6d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"4421bd8f-a3e1-433c-b98a-483bbdc6c34d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"eb3d2e6c-1bc2-4598-88d7-4becfffd553a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"18023256-36b7-4a04-ae47-0869a62abe21"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"a34ee612-ec99-467d-8c64-176327060bf5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"350d83f0-5aee-42a9-bb4c-477277baa667"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"ad0a9f47-cbcd-4dd8-8c03-d19e81d99e02"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"5ae5e36e-24a8-47be-a00a-4d1135c46be0"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"60d72e2f-a4bd-49cd-be4f-b30113d59758"}}]}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"us","label":"Reviewed by","description":"","validation":{"rq":false},"choices":[]},"4":{"type":"cs","label":"What is the anticipated duration (downtime) of the change?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – Less than 1 hour"},{"id":"2","label":"Low Risk – 1-4 hours"},{"id":"3","label":"Medium Risk – More than 4 hours"},{"id":"4","label":"High Risk – More than a day"}],"questionKey":""},"9":{"type":"da","label":"Reviewed on","description":"","validation":{"rq":false},"choices":[]},"5":{"type":"cs","label":"What is the level of security risk during the change?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – No back out plan needed"},{"id":"2","label":"Low Risk – No security issues and easy back out plan"},{"id":"3","label":"Medium Risk – Affects non-critical data or server security; has moderate back out plan which would not extend timeframe"},{"id":"4","label":"High Risk – Affects critical data or server security; Back out plan would likely extend timeframe"}],"questionKey":""},"2":{"type":"cs","label":"What is the impact on IT resources?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – Involves a single IT resource from a workgroup"},{"id":"2","label":"Low Risk – Involves one workgroup from the same IT division"},{"id":"3","label":"Medium Risk – Involves 2 workgroups from the same IT division, or involves expertise that is understaffed"},{"id":"4","label":"High Risk – Involves more than 2 workgroups, crosses over IT divisions, or involves expertise not currently staffed"}],"questionKey":""},"7":{"type":"pg","label":"Any other comments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"cs","label":"What is the complexity of the change?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – Maintenance type of change"},{"id":"2","label":"Low Risk – Low complexity requiring no technical coordination"},{"id":"3","label":"Medium Risk – Requires technical coordination only"},{"id":"4","label":"High Risk – Requires technical and business coordination"}],"questionKey":""},"6":{"type":"cs","label":"Overall risk","description":"Select the answer which reflects the highest risk of the answers above. For example, if you answered four of the question above with No Risk, and one question with Low Risk, than the answer here should be Low Risk.","validation":{"rq":false},"choices":[{"id":"1","label":"No risk"},{"id":"2","label":"Low risk"},{"id":"3","label":"Medium risk"},{"id":"4","label":"High risk"}],"questionKey":""},"1":{"type":"cs","label":"What is the impact to users and/or customers?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – No impact on users"},{"id":"2","label":"Low Risk – Minimal disruption, minimal user impact"},{"id":"3","label":"Medium Risk – Significant disruption, impacts several users"},{"id":"4","label":"High Risk – Major disruption to critical systems, impacts many users"}],"questionKey":""}}},"uuid":"da47ad6b-785b-4b3b-b383-6c90dc2d3a4c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2024-02-05T07:13:40.665726Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[7],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Risk Questionnaire","submit":{"lock":false,"pdf":false},"templateFormUuid":"da47ad6b-785b-4b3b-b383-6c90dc2d3a4c"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"db5db55d-0718-4b41-aff3-8c321d7db938"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"a9bfbf63-c14c-4252-b324-125ce8d5bf6d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"4421bd8f-a3e1-433c-b98a-483bbdc6c34d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"eb3d2e6c-1bc2-4598-88d7-4becfffd553a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"18023256-36b7-4a04-ae47-0869a62abe21"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"a34ee612-ec99-467d-8c64-176327060bf5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"350d83f0-5aee-42a9-bb4c-477277baa667"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"ad0a9f47-cbcd-4dd8-8c03-d19e81d99e02"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"5ae5e36e-24a8-47be-a00a-4d1135c46be0"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"60d72e2f-a4bd-49cd-be4f-b30113d59758"}}]}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"us","label":"Reviewed by","description":"","validation":{"rq":false},"choices":[]},"4":{"type":"cs","label":"What is the anticipated duration (downtime) of the change?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – Less than 1 hour"},{"id":"2","label":"Low Risk – 1-4 hours"},{"id":"3","label":"Medium Risk – More than 4 hours"},{"id":"4","label":"High Risk – More than a day"}],"questionKey":""},"9":{"type":"da","label":"Reviewed on","description":"","validation":{"rq":false},"choices":[]},"5":{"type":"cs","label":"What is the level of security risk during the change?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – No back out plan needed"},{"id":"2","label":"Low Risk – No security issues and easy back out plan"},{"id":"3","label":"Medium Risk – Affects non-critical data or server security; has moderate back out plan which would not extend timeframe"},{"id":"4","label":"High Risk – Affects critical data or server security; Back out plan would likely extend timeframe"}],"questionKey":""},"2":{"type":"cs","label":"What is the impact on IT resources?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – Involves a single IT resource from a workgroup"},{"id":"2","label":"Low Risk – Involves one workgroup from the same IT division"},{"id":"3","label":"Medium Risk – Involves 2 workgroups from the same IT division, or involves expertise that is understaffed"},{"id":"4","label":"High Risk – Involves more than 2 workgroups, crosses over IT divisions, or involves expertise not currently staffed"}],"questionKey":""},"7":{"type":"pg","label":"Any other comments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"cs","label":"What is the complexity of the change?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – Maintenance type of change"},{"id":"2","label":"Low Risk – Low complexity requiring no technical coordination"},{"id":"3","label":"Medium Risk – Requires technical coordination only"},{"id":"4","label":"High Risk – Requires technical and business coordination"}],"questionKey":""},"6":{"type":"cs","label":"Overall risk","description":"Select the answer which reflects the highest risk of the answers above. For example, if you answered four of the question above with No Risk, and one question with Low Risk, than the answer here should be Low Risk.","validation":{"rq":false},"choices":[{"id":"1","label":"No risk"},{"id":"2","label":"Low risk"},{"id":"3","label":"Medium risk"},{"id":"4","label":"High risk"}],"questionKey":""},"1":{"type":"cs","label":"What is the impact to users and/or customers?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – No impact on users"},{"id":"2","label":"Low Risk – Minimal disruption, minimal user impact"},{"id":"3","label":"Medium Risk – Significant disruption, impacts several users"},{"id":"4","label":"High Risk – Major disruption to critical systems, impacts many users"}],"questionKey":""}}},"uuid":"da47ad6b-785b-4b3b-b383-6c90dc2d3a4c"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}